It gets to your nerve when the automated call hotline is overly elaborative. You'd need to wait until all the options are read out before any choices can be made. Then again, it gets worse when the choices given are not the ones that you really need. There seem to be no generic option for you to choose 'Press 26, to speak to the customer service'. Maybe Simon was just missing something...
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After all the effort Simon been through, he was disappointed to know that all he'd done was for nothing. Pissy mode turned on again. Poor phone...
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Idea inspired from Jo.
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